Returns & Exchanges
Need to return or exchange? No sweat.
All orders ship in recycled and recyclable poly mailers which can be reused and resealed for return shipments. (We proudly source these mailers from EcoEnclose, a USA-based company known for their cutting-edge eco-friendly packing and shipping tech.)
In addition, every US order ships with a pre-paid return shipping label.
Returns and exchanges must be initiated within 15 days of receipt of the product. Tracking numbers must indicate that the return product is in transit back to us within 15 days of the initiation of the return or exchange.
Gaidama does not accept returns or exchanges if a garment has been worn (beyond trying on for fit) or washed.
Shipping fees are non-refundable.
Gaidama does accept international returns and exchanges but return shipping for these orders is at the customer’s expense.
Accessories and Clearance products sold as “Final Sale” may not be returned or exchanged.
A 15% processing fee will be assessed for all returns including the cancellations of both regular orders and pre-orders. Furthermore, all refunds are given at the discretion of Gaidama. For example, if a product is returned in a condition that is not immediately fit for resale (e.g. with deodorant marks, without original packaging, removed tags, strong smells, pet hair, etc) a refund may not be offered.
Exchanges are free and without fees as long as the returned product is sent back in a condition immediately fit for resale. If a garment is sent back in any other condition, no exchange product will be sent and no refund will be offered.
Please contact us first if you have any questions about the eligibility of your product for a refund or exchange before sending it back.
How it Works
To initiate a return or exchange, please send us an email at email@example.com with your request.
Then pack up your return items and reseal the package. Attach the pre-paid return shipping label to the outside of the mailer covering up the original shipping label. Drop the package off at any USPS post office or drop-off location.
We’ll notify you via email when your return items have been received.
If you’ve requested an exchange, we’ll send you a new tracking number when your exchange product(s) ship. If you’ve requested a refund, you’ll receive an email when your refund has been processed.
Returns and exchanges typically take 1-2 business days to process after return items have been received. Refunds may take an additional 3-5 business days to post on your account.